General Information and Consumer Complaints. Restores utility service (gas, water, telephone, electric) and resolves bill disputes by negotiating reasonable payment arrangements and forestalling discontinuance of utility services. Universal Service Fund Program (USF) - Ensures that eligible customers pay no more than 3% of their yearly income on electric and/or gas bills. Participants that are in the Lifeline Program or federally funded Low Income Energy Assistance Program (LIHEAP) are eligible for USF. Office on Cable TV - Provides assistance in resolving consumer problems with local cable companies. (Call your local cable company first.) LIHEAP & USF - Financial assistance for heating and cooling expenses for eligible clients.